Cancellation: 2 days from order placement, before dispatch.
Return request: 2 days from actual delivery, with product-problem evidence and administrator review.
Current online windows
Cancellation: 2 days from order placement, before dispatch.
Return request: 2 days from actual delivery, with product-problem evidence and administrator review.
Each day means 24 hours. Applicable consumer rights remain unaffected; read the full terms below.
This Cancellation Policy governs the cancellation of Orders placed on www.mdsmart.in (the “Website”), operated by MDS Mart (“MDS Mart”, “we”, “us” or “our”). This Policy forms part of the Terms and Conditions of the Website and is to be read together with the Shipping Policy and the Refund Policy.
1. CANCELLATION BY THE CUSTOMER
1.1 You may cancel an Order through the Website within 2 days (48 hours) of placing the Order, provided it has not been dispatched, delivered, returned or already cancelled. The window runs from the recorded order-placement time, not from the next calendar day, and ends when the stated hours have elapsed. We recommend requesting cancellation promptly because dispatch may occur before this period ends.
1.2 Open My Orders > Help > Cancel Order, select an eligible Order, enter the reason and confirm cancellation. Only currently eligible Orders appear in this selector. The Track Order button is not the cancellation control. If no eligible Order appears, or if you face a technical problem, contact us with your Order number using the details below.
1.3 A cancellation is accepted when the Website confirms that the Order is cancelled. Eligibility is rechecked when you submit; merely opening the form does not reserve a cancellation right. MDS Mart may update the published online window; the current configured period also recalculates eligibility of existing Orders. An increase can restore online eligibility for an Order still within the revised period and not dispatched. This does not revive an already cancelled Order or withdraw any non-waivable statutory right or binding commitment.
2. ORDERS ALREADY DISPATCHED
2.1 Once an Order has been dispatched, it cannot be cancelled through the online cancellation selector even if the time window has not expired. If the delivered Product is damaged, defective, incorrect, incomplete or materially not as described, request a return within 2 days (48 hours) of actual delivery under the Refund and Return Policy. Contact support for any statutory claim, late-delivery issue or other remedy available under applicable law.
2.2 Cancellation of an Order after dispatch, or refusal to accept delivery without a valid ground, is not permitted. Such an Order shall be treated as a Refused / Undelivered Order (“RTO”) and Clauses 3.2 and 4.3 of this Policy shall apply.
3. CANCELLATION CHARGES
3.1 MDS Mart does not levy any cancellation charges for Orders cancelled by the Customer before dispatch, in accordance with this Policy.
3.2 RTO Charges: Where, after dispatch, (a) the Customer refuses to accept delivery without a valid ground under the Refund and Return Policy, (b) the Customer is unreachable or unavailable at the given address or phone number, or (c) the address or phone number provided is incorrect, and the Order is returned to origin, MDS Mart shall be entitled to deduct from the amount paid: (i) forward and return shipping charges, (ii) courier RTO fees, and (iii) packaging and handling charges.
4. REFUND ON CANCELLATION
4.1 Upon valid cancellation, the amount actually paid for the cancelled Order will be refunded to the original payment method through the payment provider, subject to applicable law. A cancellation confirmation is not confirmation that money has already been transferred; refund processing and bank settlement are separate steps. No refund is due for any amount that was never paid.
4.2 The refund will be processed within five (5) to seven (7) business days from the date of the cancellation. Depending on your bank or payment provider, the amount may reflect in your account sooner or later, and such timelines are beyond the control of MDS Mart.
4.3 Refund on RTO: The advance or prepaid amount for a Refused / Undelivered Order shall be applied first towards the charges stated in Clause 3.2. The balance, if any, will be refunded to the original payment method within five (5) to seven (7) business days after the Product is received back at our warehouse. This clause does not affect the Customer's rights where the delivered Product is damaged, defective, incorrect, incomplete or materially not as described.
5. STOCK AVAILABILITY
5.1 Products that are out of stock are shown as unavailable on the Website, and Orders cannot be placed for them. Accordingly, an Order that has been successfully placed and confirmed is ordinarily for a Product that is in stock.
6. CANCELLATION BY MDS MART
6.1 In rare circumstances, MDS Mart reserves the right to cancel an Order, in whole or in part, without prior notice, including for any of the following reasons:
(a) an inadvertent error in the stock status, price or description of the Product;
(b) the delivery address or pin code is non-serviceable by our courier partners;
(c) the information provided is incomplete, incorrect or cannot be verified;
(d) suspected fraud, unauthorised transaction or misuse of the Website; or
(e) circumstances beyond our reasonable control, including force majeure events.
6.2 Where an Order is cancelled by MDS Mart, we will notify you and refund the full amount paid by you to the original mode of payment within five (5) to seven (7) business days. We shall not be liable for any other loss arising from such cancellation, except as required by law.
7. FAILED OR INCOMPLETE PAYMENTS
7.1 An Order is considered placed only upon successful receipt of payment. If the payment fails, or if the Order is not confirmed after a deduction from your account, the amount will be reversed by the payment gateway or bank to the source account in accordance with applicable banking timelines.
8. CONTACT
8.1 For assistance, a technical difficulty or a grievance relating to cancellation, contact us with your Order number at:
(a) Email: mdsmartindia@gmail.com
(b) Telephone / WhatsApp: +91 7253011525
(c) Website: www.mdsmart.in
8.2 This Policy is subject to the Consumer Protection Act, 2019 and applicable Consumer Protection (E-Commerce) Rules, as amended and in force. It does not exclude remedies available for defective, deficient, spurious, incorrectly described goods or other legally recognised grounds. Consumer grievances will be acknowledged within 48 hours and addressed within one month, subject to any shorter applicable legal requirement. You may pursue available remedies through the National Consumer Helpline or a competent consumer commission; contacting us does not waive those rights.