Return Policy
MDS Mart accepts eligible return requests only when the product and order meet the applicable return conditions.
Customers should inspect the product after delivery and contact MDS Mart Customer Support promptly if the product is damaged, defective, incorrect, incomplete, or otherwise eligible for return under the applicable order rules.
The product may need to remain unused and in its original condition, including original packaging, accessories, labels, manuals, and other included items, where applicable.
Return requests may require photographs, videos, order information, or other details so that the issue can be reviewed.
A return request is subject to verification and approval. Products that do not meet the applicable conditions may be rejected.
If a return is approved, the further process will follow the applicable replacement or refund procedure. Customers should not send products back without following the instructions provided by MDS Mart.
Customers should inspect the product after delivery and contact MDS Mart Customer Support promptly if the product is damaged, defective, incorrect, incomplete, or otherwise eligible for return under the applicable order rules.
The product may need to remain unused and in its original condition, including original packaging, accessories, labels, manuals, and other included items, where applicable.
Return requests may require photographs, videos, order information, or other details so that the issue can be reviewed.
A return request is subject to verification and approval. Products that do not meet the applicable conditions may be rejected.
If a return is approved, the further process will follow the applicable replacement or refund procedure. Customers should not send products back without following the instructions provided by MDS Mart.
This policy is provided for MDS Mart customers. The applicable policy and order-specific rules shown at the time of purchase will govern the relevant transaction.