This Shipping Policy sets out the terms on which MDS Mart (“MDS Mart”, “we”, “us” or “our”) processes, dispatches and delivers Orders placed through the website www.mdsmart.in. This Policy forms part of, and must be read together with, the Terms and Conditions of the Website. By placing an Order, you agree to this Policy.
1. SERVICEABLE AREA
1.1 MDS Mart ships Products to addresses located within India only. We deliver across India to all locations that are serviceable by our courier partners. International shipping is not available.
1.2 Delivery to certain remote, rural or restricted areas may be subject to additional time, and in rare cases such locations may be non-serviceable. If your pin code is not serviceable, we will inform you and any amount paid will be refunded in full.
2. ORDER PROCESSING AND DISPATCH
2.1 After your Order is confirmed and the payment is successfully received, we will process and dispatch your Order within one (1) business day. For this Policy, “business day” means any day other than Sundays and public holidays in India.
2.2 Orders placed after business hours, on Sundays or on public holidays will be processed on the next business day.
2.3 Processing may take longer during sales, festive seasons, or in circumstances beyond our control. We shall endeavour to inform you of any significant delay.
3. ESTIMATED DELIVERY TIME
3.1 The estimated delivery time is approximately seven (7) days from the date of dispatch. Depending on the delivery location, the courier partner, weather, local conditions, and other factors, the actual delivery time may be shorter or longer than the estimate.
3.2 Delivery timelines are estimates only and do not constitute a guarantee. Delivery to metro cities and major towns is generally faster than delivery to remote or rural locations.
4. SHIPPING CHARGES
4.1 Shipping charges are calculated on a per-Product basis, depending on factors such as the size, weight and nature of the Product. The applicable shipping charges are displayed on the Website before you complete your payment.
4.2 Free shipping is available on Orders exceeding INR 6,000 (Rupees Six Thousand) in value, or on such other threshold as may be displayed on the Website or at checkout at the time of the Order.
4.3 We reserve the right to revise shipping charges and the free-shipping threshold from time to time. The charges displayed at the time of placing the Order shall apply to that Order.
5. PAYMENT MODE
5.1 All Orders must presently be paid for online through Razorpay at the time of placing the Order. The Cash on Delivery (COD) facility is not currently active on the Website. If COD is introduced in the future, the applicable terms and charges, if any, will be published on the Website.
6. COURIER PARTNERS
6.1 Orders are delivered through third-party courier and logistics partners selected by MDS Mart. We reserve the right to choose or change the courier partner for any Order without prior notice, depending on the delivery location, service availability and other operational factors.
6.2 Once a package is handed over to the courier partner, the delivery is subject to the courier partner’s operational processes. We shall assist you in coordinating with the courier partner wherever necessary.
7. ORDER TRACKING
7.1 A tracking number will be provided for every shipped Order. You will be able to track your Order through the “My Orders” section of your Account on the Website, and the tracking details may also be sent to your registered e-mail address, mobile number or both.
7.2 Tracking information may take up to twenty-four (24) hours after dispatch to become active on the courier partner’s system.
8. DELIVERY ADDRESS AND CONTACT DETAILS
8.1 You are responsible for providing a complete and accurate delivery address, including the pin code and a valid mobile number, at the time of placing the Order. MDS Mart and its courier partners shall not be liable for non-delivery or delay caused by incorrect, incomplete or ambiguous address information.
8.2 A request to change the delivery address may be considered only before the Order is dispatched, and only if made to us promptly in writing. Once an Order is dispatched, the address cannot be changed.
8.3 The courier partner may contact you on the registered mobile number before or during delivery. Please ensure that you or an authorised person is available to receive the package.
9. DELIVERY ATTEMPTS AND UNDELIVERED ORDERS
9.1 Courier partners generally make multiple delivery attempts. If delivery cannot be completed because of an incorrect address, unreachable contact number, refusal to accept the package, or repeated absence of the recipient, the package may be returned to us.
9.2 In such cases, we may, at our discretion, offer to re-dispatch the Order upon payment of the applicable additional shipping charges, or process a refund of the value of the Product after deducting the shipping charges actually incurred by us for the failed delivery, where applicable. The refund will be made in accordance with the Refund Policy.
10. INSPECTION AT DELIVERY AND DAMAGED PACKAGES
10.1 Lighting products may contain glass and other fragile components. Please check the outer packaging at the time of delivery. If the package appears visibly tampered with, opened, crushed or damaged, we recommend that you note this on the courier’s delivery receipt or refuse delivery, and inform us immediately.
10.2 If a Product is damaged, defective, incorrect, incomplete or materially not as described, submit a return request with clear photos and/or video within the published 2 days (48 hours) from actual delivery through My Orders. An unboxing video is helpful when available; it is not the only acceptable evidence. Missing delivery records or upload problems should be reported to support. Refer to the full Refund and Return Policy; applicable statutory remedies are preserved.
11. DELAYS
11.1 MDS Mart shall not be responsible for delays in delivery caused by events beyond its reasonable control, including natural calamities, adverse weather, strikes, lockouts, political disturbances, curfews, government restrictions, road or transport disruption, or operational disruption on the part of courier partners.
11.2 If you have not received your Order within the estimated delivery time, please contact us with your Order number, and we will follow up with the courier partner on your behalf.
12. LOST OR UNTRACEABLE PACKAGES
12.1 If your package is marked as lost by the courier partner, or has not been delivered within fifteen (15) days of the date of dispatch, or its tracking has not shown any movement for a continuous period of seven (7) days, please notify us in writing with your Order number.
12.2 On receiving your notice, we will promptly raise an investigation with the courier partner. Upon confirmation that the package is lost or cannot be delivered, we shall, at your option and subject to stock availability, either re-ship the Product to you at no additional cost, or refund the full amount paid by you, including the shipping charges paid, to the original mode of payment within five (5) to seven (7) business days.
13. OWNERSHIP AND RISK
13.1 Title to and risk in the Products pass to you upon delivery of the Products at the delivery address provided by you. Until delivery, the Products remain at the risk of MDS Mart and its courier partners.
14. CONTACT
14.1 For any query regarding shipping or delivery, please contact us with your Order number at:
(a) Email: mdsmartindia@gmail.com
(b) Telephone / WhatsApp: +91 7253011525
(c) Website: www.mdsmart.in